The diffusion of innovation theory, created by Everett Rogers in 1962, is a model that explains how, why, and at what rate new ideas and technology spread.
The theory states that new innovative products spread into a marketplace via a wave of acceptance from one group of people to another.
Why is the diffusion of innovation curve useful? Because it can help you accelerate the adoption of your innovation by understanding the best way to market your innovation given where it currently sits on the diffusion curve.
Innovation is an idea, practice, or object that is perceived as new by those who adopt it. Innovation is often also viewed as the application of better solutions that meet existing market needs, new needs, or unarticulated needs.
Innovation can be very broad in definition. It could be a change in behavior in society, be a new process, or a new and improved product or service.
Note that an innovative product brings change only when there are enough people ready to adopt it. A product is essentially useless if nobody uses it. The success or failure of an innovation, depends on getting that innovation used by the right people at the right time.
You can think of diffusion as the process of how the marketplace adopts an innovation.
Diffusion depends on several elements; the nature of the innovation itself, communication, time, and a social system. Without all of these elements present, the innovation will not spread.
When you create an innovation, no matter how great it is, not everyone will be ready to adopt it.
The diffusion of innovation theory shows the distributions of how different groups across the population (or total addressable market) adopt an innovation.
According to the theory, some people will be more ready to adopt a new innovation than others. The first people to adopt an innovation are called innovators. Innovators represent a total of just 2.5% of the marketplace for your innovation. These are people who embrace new ideas and don’t mind if it isn’t perfect yet.
The last people to adopt an innovation are the laggards.
Why is the theory important? Because by understanding where your product or service is on the curve right now, and by working with that segment, you can accelerate the diffusion of your innovation.
Let’s examine each group in turn.
Innovators like to embrace and try out new ideas. They are the kind of person who is first in line to try a new product, even if it’s not perfect.
Because innovators don’t mind if a product isn’t perfect they represent an ideal group to test your ideas and prototypes with.
Although innovators make great testers they don’t tend to have much of a social following and so are not great at encouraging others to try your innovation. This is where early adopters come in.
Early adopters are opinion leaders and influencers. They enjoy sharing their views and opinions with others, who tend to look to them for advice and guidance.
They might like the idea of a new product, but don’t want to be the very first people to try it out. They are not quite as ready to try a new idea as innovators. By giving them good reasons to adopt a new product and demonstrating how it works, they will use it. They will then let their followers know what they think about it.
The early majority are followers. They don’t like to take undue risks or try out brand new ideas.
Compared to innovators and early adopters they are slow to adopt new innovations as they take longer to deliberate before trying something out.
They rely on proof from others, typically the early adopters whose opinion they value, before deciding it is okay to adopt or trail an innovation.
Early adopters will try something out just before the average member of a social system.
The late majority approach innovation with a degree of skepticism. They will try something just after the average member of a social system.
Whilst they are curious about innovation they will not adopt it until most of their social system has already adopted it. They need to be persuaded by others as to the value of innovation.
This final group lag behind trends and do not like innovation or change. They are unlikely to find out about innovations, are conservative, and bound by tradition. As a result, they are the hardest group to influence. They join only when they have to.
Laggards have no opinion leadership, and when they do adopt an innovation it may already be obsolete by new innovations being used by innovators.
An important point to understand about innovation diffusion is the tipping point.
This is the point at which a small change in adoption is enough to cause a larger more substantial change.
You can think of the tipping point as the point at which adoption catches fire, and adoption of the innovation happens at an exponential rate through the population.
The tipping point happens when the early majority begin to adopt an innovation en masse.
People do not automatically adopt new products and innovations. They must have a reason to do so.
The diffusion of innovation theory provides five reasons why an individual might choose to adopt a product.
Let’s take a look at using the model to work out how to improve the adoption of a product.
Improving the adoption of a product is different for every business and every product. Because each and every situation is unique, you have to do what is right for you.
Let’s take a look at two examples; one for a new startup and one for a mature product.
Imagine you run a startup that is launching an innovative smartwatch. You have done some market testing with innovators, and are very confident in your product, and want to increase sales and maximize adoption.
The adoption curve shows you need to begin to engage with early adopters. The idea is to maximize adoption in this group and encourage them to tell others about the smartwatch.
Early adopters tend to be social, have money, and have connections. A plan to get them using the product might include:
Now you have a plan you can engage with early adopters with the ultimate aim of reaching the tipping point of adoption.
Imagine Microsoft wants to launch a new version of the Surface laptop.
This new version of the product will cost more to purchase than the existing version, but it will also contain new features and improved performance.
Because of this Microsoft could choose to adopt a two-pronged approach.
There are a number of advantages and disadvantages associated with the diffusion of innovation theory.
The diffusion of innovations theory is a model that explains how, why, and at what rate new ideas and technology spread.
The theory characterizes five different groups of adopters. A product spreads into a marketplace via acceptance from one group to the next.
The theory can be used to help organizations speed up the rate of adoption by working closely with the product’s current segment.
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