Category Archives for Change Management

The Expectation Gap

Who ultimately decides if a project or program is successful or a failure? The simple answer to this question is that people decide. People decide based on whether the project or program met their expectations or not. Knowing this, it’s possible to understand why expectation management is important, and how a project could be perceived as […]

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The Model Office

Have you ever wondered why some organizations appear to transition to new ways of working after the completion of large projects or programs seamlessly, whilst others struggle and find the experience very disruptive? The answer may well be The Model Office. When we think about testing we naturally think of testing the deliverables produced by individual products. […]

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