Category Archives for Change Management

The Change Curve

The change curve exists to help us understand how people emotionally experience a major disruptive change. Without change an organization will cease to exist as products become obsolete, consumer taste moves on, and even political regimes change as popular opinion and views change. Thus, every organization must change if it is to continue to grow […]

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The Plan, Do, Check, Act Cycle (The Deming Cycle)

The Deming Cycle was proposed by W. Edwards Deming (see The Pioneers of Quality for more on Deming himself). It is a continuous improvement model made up of 4-steps which you repeat over and over, bringing incremental improvement each time, and thus large improvements over time. The Deming Cycle is often shown using the following simple […]

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The Expectation Gap

Who ultimately decides if a project or program is successful or a failure? The simple answer to this question is that people decide. People decide based on whether the project or program met their expectations or not. Knowing this, it’s possible to understand why expectation management is important, and how a project could be perceived as […]

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The Model Office

Have you ever wondered why some organizations appear to transition to new ways of working after the completion of large projects or programs seamlessly, whilst others struggle and find the experience very disruptive? The answer may well be The Model Office. When we think about testing we naturally think of testing the deliverables produced by individual products. […]

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